Legal
Refund Policy
Last updated: Sep 2026
This policy covers digitally delivered licence keys and download instructions. We do not sell or ship physical products, so there is nothing to return and you never pay return postage.
01Our 14-day guarantee
We accept refund requests within 14 days of purchase, provided the licence key has not been activated. Keys that are defective or never delivered are covered regardless of the 14 days.
This is a voluntary commercial guarantee we offer on top of your legal rights, not a replacement for them.
02What is and isn't refundable
We refund or replace
- A key that never arrived
- A key that is invalid or won't activate
- A product materially different from what was described
- An unactivated key, within 14 days, for any reason
We can't refund
- A key that has already been activated or redeemed
- Change of mind after activation
- The wrong edition or platform, where the product page stated it correctly
- Hardware that doesn't meet the published system requirements
- Publisher services withdrawn from a version we disclosed as discontinued
That last point matters on some of our listings. Where a product page carries a version status notice explaining that the publisher no longer provides support, security updates, payroll or bank feeds for that version, buying it anyway is not grounds for a refund. The notice is there so you can decide before you pay.
Not sure? Ask first, not after
The two most common avoidable mistakes are buying the wrong CADlink Digital Factory edition for a printer's width, and buying a CorelDRAW tier that doesn't include what the work needs. Both are stated on the product pages, so neither is refundable once the key is used.
Message us before ordering with your printer model or what you're producing. We reply within 1 business day and we would rather point you at the cheaper product than process a refund.
03Replacement instead of refund
Where a key is faulty, we can issue a replacement rather than a refund if you prefer. A replacement is for the same product, edition, platform and licence term, unless we agree something else with you.
04How to request a refund or replacement
- Email contact@licensenexa.com.
- Include your order number and the email address used for the order.
- Include the exact activation error message, or a screenshot of it.
- Tell us whether you would prefer a refund or a replacement key.
We may ask you to try some reasonable troubleshooting first, so we can confirm the key itself is at fault rather than the installer or the setup. Most activation problems turn out to be fixable in minutes.
05Fees and processing
- There is no restocking fee.
- Approved refunds are issued to the original payment method within 5 business days of approval.
- Your bank or payment provider then typically takes a further 3 to 7 business days to show the funds. That part is outside our control.
- We cannot refund to a different card, bank account or wallet.
06Cancelling before delivery
If your key has not been sent yet, you may be able to cancel instead. See our Order Cancellation Policy the window is short because delivery is fast.
07Payment disputes
Please contact us before opening a chargeback or payment dispute, so we have a chance to fix the problem. Most cases are resolved within a business day, and a dispute takes far longer for you than a refund does.
Asking this does not limit your legal right to dispute a transaction with your payment provider.
08Your statutory rights
Nothing in this policy limits rights you have under the consumer law that applies where you live. If your local law gives you stronger rights than this policy, those rights apply.
Contact us
Business name
LicenseNexa
Phone
+1 (812) 757-2795
Address
4545 Mission Ave, Apt 2087
Oceanside, California 92057
United States
Hours
Monday to Friday: 09:00 – 18:00 Pacific Time (PT)
Saturday and Sunday: closed
Response time: within 1 business day
