Legal
Delivery Policy
Last updated: Sep 2026
Everything we sell is delivered digitally, by email. Nothing is shipped, so there are no delivery charges, no tracking numbers and no waiting for a courier. This page explains what arrives, when, and what to do if it doesn't.
Delivery time
Usually within 30 minutesMeasured from when your payment clears, not from when you place the order.
Delivery cost
FreeNo shipping charges at any order value.
Cut-off time
NoneMost orders are issued automatically, around the clock.
Method
Email onlySent to the address you enter at checkout.
What arrives in your inbox
Your delivery email contains:
- Your licence key or activation code — some products, such as QuickBooks Desktop, use two codes
- A link to the official installer from the publisher
- Step-by-step activation instructions
We link to the publisher's own download. We do not host modified installers, and you should not use one from anywhere else.
Timing
Most orders are issued automatically and arrive within 30 minutes of payment clearing. Our system runs around the clock, so there is no daily cut-off.
A small number of products have to be activated by the publisher before we can release your code. Those are processed during business hours and can take up to 1 business day. Where this applies, it is stated on the product page before you order.
Use an email address you can access
Your licence is delivered to the address you type at checkout. A typo there is the single most common cause of a missing order, and we cannot recover a key sent to an address that doesn't exist without first verifying your purchase.
Work addresses with strict filtering can also block delivery emails. If you're ordering from one, consider using a personal address instead.
If your email hasn't arrived
- Check your spam and promotions folders.
- Search your mailbox for our email address rather than our company name.
- Check the address you entered at checkout on your order confirmation.
- Contact us with your order number and we will resend it.
Download or file problems
Contact us if:
- A download link has expired or won't open
- The installer appears corrupted or won't run
- Your key is not accepted during activation
Send us the exact error message. Most of these are resolved the same working day.
Remote installation support
On some products we offer remote assistance with installation and activation. This is optional and only ever provided at your request. We will never start a remote session without your explicit prior consent, and we will never contact you unprompted asking for remote access to your computer.
If someone claiming to be from LicenseNexa asks for remote access you did not request, it is not us. Contact us at the number or address on this page.
Where we deliver
[CONFIRM YOUR COVERED REGIONS — state which countries you sell to. Make sure this matches the countries enabled in your Shopify settings and the payment methods you accept, since offering a regional payment method implies you sell in that region.]
No physical shipping
We sell digital goods only. No physical items are shipped, no packaging is sent, and no tracking number exists for any order.
If delivery fails
If your product is not delivered within the expected timeframe because of a technical problem on our side, or you want to cancel before delivery, see our Order Cancellation Policy.
If you receive a product that is corrupted, inaccessible or does not work as described, see our Refund Policy.
Questions
Our FAQ answers most delivery questions. For anything else, use the details below.
Contact us
Business name
LicenseNexa
Phone
+1 (812) 757-2795
Address
Frankenallee 77
Frankfurt am Main Frankfurt am Main 60327
Germany
Hours
Monday to Friday: 09:00 – 18:00 Pacific Time (PT)
Saturday and Sunday: closed
Response time: within 1 business day
