FAQ

Most orders are delivered by email within 30 minutes of payment clearing.

A small number of products need to be activated by the publisher before we can send your code, which can take up to one business day. Where that applies, it's stated on the product page.

An email containing your licence or activation code, a download link for the official installer, and step-by-step installation instructions.

Some products use two codes — QuickBooks Desktop, for example, needs both a licence number and a product number. Both are included.

Check your spam and promotions folders first, and search for our email address rather than our name.

If it still isn't there, contact us with your order number and we'll resend it.

Yes. We link you to the official installer from Intuit, Corel, Image-Line, CADlink or Embrilliance as appropriate. We don't host modified installers, and you shouldn't use one from anywhere else.

[REPLACE WITH YOUR ACTUAL TERMS — state whether the licence registers to the buyer's own publisher account, whether it is transferable, and how long you support activation. This is the question buyers care most about; a plain answer builds more trust than a vague one.]

Tell us the exact error message and we'll work through it with you. Most activation problems are fixable — wrong installer, system date, firewall, or a typo in the code.

If it genuinely won't activate, we replace the key or refund you. That applies to every product we sell.

It varies by product, and it's stated on each product page.

• CorelDRAW Essentials — one installation on one computer at a time
• Embrilliance Essentials — unlimited installs on computers you own, Mac and Windows
• CADlink Digital Factory — one printer per licence
• QuickBooks Desktop — user counts vary by edition; see the product page

Software publishers retire older versions on a schedule. Intuit, for example, discontinued QuickBooks Desktop 2021 after 31 May 2024 and QuickBooks Desktop 2023 after 31 May 2026.

The software still runs. What stops is the publisher's connected services: live support, security updates, payroll, and online bank feeds.

For a business doing offline, locally managed accounting, that often doesn't matter and the saving is real. If you need payroll or bank feeds, buy a currently supported version instead — ask us and we'll point you to the right one.

Ask us before ordering. The most common mistakes we see are buying CorelDRAW Essentials when the work needs Standard, and buying the wrong CADlink Digital Factory edition for the printer's print width.

Tell us what you're doing and what hardware you're on, and we'll tell you honestly — including when the cheaper option is enough.

Some products only. QuickBooks Desktop Mac Plus, Embrilliance Essentials and CorelDRAW Graphics Suite run on macOS.

QuickBooks Desktop Pro, Premier and Enterprise, CorelDRAW Essentials and Standard, FL Studio as we sell it, and CADlink Digital Factory are Windows only. Check the system requirements on the product page, or ask us.

We accept major credit and debit cards, as well as the wallets below. All available payment options are displayed clearly during checkout.

• Shop Pay
• Visa
• Mastercard
• American Express (AMEX)
• Cartes Bancaires (CB)
• Apple Pay
• PayPal Wallet

Yes. Payments are processed through Shopify's secure checkout. We never see or store your full card details.

Yes. Your order confirmation works as a receipt, and if you need an invoice with your company details or tax number on it, email us after ordering and we'll send one.

Yes, within 14 days of purchase, provided the licence key has not been activated. Keys that are defective or never arrived are covered regardless of the 14 days.

Once a key has been activated we can't refund it — including for change of mind, buying the wrong edition where the product page stated it correctly, or hardware that doesn't meet the published system requirements.

Approved refunds go back to your original payment method within 5 business days, and your bank typically takes a further 3 to 7 business days to show them. Full details are in our Refund Policy.

Contact us with your order number and tell us what you actually need. If your key hasn't been used, we'll usually sort out an exchange.

This is exactly why we'd rather you ask us before ordering — it takes one message and saves everyone the trouble.

Yes. Written instructions come with every order, and we'll answer setup questions by email. On several products we also offer remote installation assistance at no extra cost — it's noted on those product pages.

Within 1 business day. We're open Monday to Friday and closed at weekends, so a Friday evening message is usually answered on Monday.

No. LicenseNexa is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Intuit, Corel, Image-Line, CADlink, Embrilliance, or any other software publisher. All product names and trademarks belong to their respective owners.