Legal

Payment Policy

Last updated: Sep 2026

01Payment methods

We accept major credit and debit cards, as well as the wallets below. The options available to you are displayed clearly at checkout.

• Visa
• Mastercard
• American Express (AMEX)
• Cartes Bancaires (CB)
• Apple Pay
  

Which methods appear can vary by country and by device. Apple Pay, for example, only shows on supported devices and browsers.

02When payment is taken

• Full payment is required at the time of purchase.
• An order is confirmed only once payment has been processed successfully.
• If a payment is declined or flagged for review, the order is not completed and no licence is issued.
• Delivery timings in our Delivery Policy are measured from when payment clears, not from when the order is placed.

03Currency and pricing

• Prices are displayed and charged in U.S. Dollars (USD $) unless stated otherwise at checkout.
• Prices may change at any time without notice, but the price shown at checkout is the price you pay for that order.
• Digital delivery is free. No shipping charges apply at any order value.

If your card is issued in another currency, your bank converts the amount and may add its own conversion fee. That fee comes from your bank, not from us, and we cannot see or refund it.

04Taxes

Any sales tax, VAT or other tax that applies to your order is calculated and shown at checkout before you pay. The total displayed at checkout is the total you are charged.

05Secure transactions

• Payments are processed through secure, encrypted payment gateways.
• We do not receive or store full card details. Your card data goes directly to the payment processor.
• Your card issuer may ask you to complete an additional verification step, such as 3-D Secure. This comes from your bank, not from us.

06Billing information

You agree to give current, complete and accurate billing information. Incorrect details can cause a payment to be declined or an order to be held for review, which delays delivery.

Your email address matters just as much. Your licence is delivered to the address you enter at checkout, so check it before you pay.

07Fraud checks

• We may hold, review or cancel any order we suspect is fraudulent.
• Additional verification may be requested for high-value or flagged transactions.
• Where an order is cancelled after a fraud review, any amount taken is refunded in full.

08Refunds and chargebacks

Refunds are handled under our Refund Policy and are returned to the original payment method.

09Unrecognised charges

Charges from us appear on your statement unde. If you see a charge you don't recognise, contact us with the date and amount before contacting your bank  it is often a family member's order or a descriptor you didn't expect.